The Gambling Commission (GC) has granted approval to CasinoReviews.com to offer free Alternative Dispute Resolution (ADR) services for GC-licensed operators, enhancing player protection services on the site. This approval allows the company to provide binding dispute resolutions for players using UK-based online casinos, with the goal of further strengthening player protection in the region.
CasinoReviews.com has a track record of successfully managing complaints for the Malta Gaming Authority (MGA), and this new development is a significant step forward in their efforts to advocate for players. The company’s ADR team, which holds certifications from the Chartered Institute of Arbitrators (CIArb), is dedicated to providing effective mediation for gambling-related issues. In the first half of 2024 alone, over 372 cases were handled by the platform, resulting in $196,561 being returned to players through the complaint resolution process.
Duncan Garvie, Head of ADR Services at CasinoReviews.com, expressed his enthusiasm about the recent GC approval, stating, “This GC approval reinforces our commitment to advocating for players. We’re thrilled to extend our services to UK operators for free, allowing us to ensure a fairer and safer gaming environment for players globally. Our goal has always been to champion transparency in the industry, and this new step furthers that mission.”
Players who wish to file a complaint or access dispute resolution services can easily do so through the company’s website. Earlier this year, CasinoReviews.com announced that it had returned over $8 million to players through its ADR service, which is positioned as a free tool for both players and operators to utilize.
In conclusion, the approval from the Gambling Commission marks a significant milestone for CasinoReviews.com, as they continue to lead the way in providing player protection services for online casinos in the UK. With their experienced ADR team and commitment to transparency in the industry, players can feel confident that their concerns will be addressed fairly and promptly.
